Customer Update Thursday 19th March 2020 - Supporting you through Coronavirus
National School Closures – Friday 20th
As the government has enforced a National closure of all schools from Friday 20th March, we will pause all deliveries automatically to ensure no deliveries arrive after Friday 20th for closed sites. We will still be fully operational and be able to release orders on request. Should your site be open for deliveries, we will turn your account back on for deliveries again on request. This is simply to avoid failed deliveries at closed sites.
Business Continuity Measures
Business continuity measures have been put into place to ensure that Browns Books for Students can continue to operate throughout the Coronavirus pandemic period.
Although there were some publishing concerns in the industry due to the shutdown of printing warehouses in China, printing is progressing with no delays.
Our warehouse stock levels are very high and there are no interruptions or concerns with supply; therefore please be assured that there are no concerns with products becoming unavailable.
Browns Operations – Fully Operational
All our departments have now been split into teams, physically isolated and provided all equipment required to operate independently should we need to isolate if a suspected case of the virus affects one of our staff. Additionally, staff have now been set up with equipment to transact with customers from home to ensure a continued service.
Delivery to Students ( Paid by Institutions ) Service
We can ship all of our products direct to students! Please supply our customer care team a list of delivery addresses and content required and we can deliver direct to your students home addresses and Invoice your Institution as usual. We will provide you a report with delivery confirmations for each delivery point to assist stock management when you return to school.
Parent & Students Orders
Unlike Amazon and other suppliers pausing deliveries of non-essential products. Our warehouse is entirely filled with Books, Multimedia & Stationery items.
Our consumer platform www.readingspace.co.uk has been updated to focus on home learning products with over 1 million products available for next-day delivery. Parents and students can pay online with our secure credit card services and PayPal.
We are currently working to allow Parent and Teacher orders on BrownsBfs.co.uk and will announce when this is fully operational.
VleBooks & Home Learning
Via our VleBooks platform students can access 1.5 million eBooks at home. Providing access online to your Library, Classroom & Research titles.
Integrate with Office 365, Google, RM unify, OpenAthens and Shibboleth for easy deployment.
Immediate set-up directly with one of our Customer Care Advisors at firstname.lastname@example.org or telephone 01482 384660.
eBook Licences Upgrade to Unlimited on VleBooks!
To support customers further with e-resources we have been in dialogue with our publishing partners to seek their support and approval to secure/extend unlimited access to content.
For participating publishers, all owned eBook licences will transfer to unlimited access until the end of June. The transfer will take place automatically over the next few days and you need take no action.
At the end of this agreement, the licences will revert to their current model.
During the same period, participating publishers are also offering unlimited access for all new purchases, irrespective of the model selected.
At the end of the period the licence will revert to the model purchased. The website will continue to display all available models with the appropriate price for transparency.
This change will take place over the next few days. The agreements described have been made with over 150 publishers and dialogue continues with all other publishing partners in order to expand the list and offer. A list will be published on www.brownsbfs.co.uk with further details of the publishers included.
We want to thank you for your valued custom and support for our family owned business which has been trading for 39 years!
Your choice to use Browns Books for Students as your supplier in these challenging times will ensure we continue to trade for many years to come.
Thank you to our amazing team who are fully available to support you with our solutions and services.
Kind regards Ashley Stafford - Commercial Director