Winter Break Order Release Update
To coincide with the end of term, all accounts will be automatically placed on Stop for the duration of the Winter break.
All orders placed after 4pm on the 15th December will not be delivered until after the winter break.
Browns Books will also be closed over the Winter Period starting 24th December 2021, with full operations resuming on 4th January 2022 and all deliveries recommencing on 5th January 2022.
If you have an extended Winter break and wish to hold orders for longer than the specified period, please contact Customer Care at firstname.lastname@example.org to arrange your delivery requirements.
We hope you have a wonderful Winter break!
With regards to personal orders Royal Mail have advised that the last posting dates are as follows:
Saturday 18th December - Standard Delivery
Tuesday 21st December - Premium Delivery
For all personal orders, there is a flat fee of £3.95 (3-5 business days) unless the order total is more than £50 in which case we will offer free delivery.
We also offer a premium delivery service (1-2 business days) for a fee of £5.95.
Please note: this does depend on product availability, your location and delivery selections. If your order has not arrived within the expected time frame and was sent via Royal Mail, please allow 10 working days for it to arrive before contacting Customer Services.
If it was sent on a trackable service and there are issues with delivery, please contact us so we can resolve this for you.
Unfortunately, we cannot ship personal orders internationally.
Trade - UK Mainland / Scotland / Northern Ireland
Delivery within 24 hours (Orders over £50): Orders over £50, for in stock unserviced items placed before 4pm will be despatched free of charge, and delivered to you the next working day.
Delivery within 24 hours (Orders under £50): For orders under £50, we offer a premium delivery option to receive your order next working day at a nominal charge of £3.95.
If the £3.95 charge for premium delivery is not chosen and your order is under the £50 threshold then your order will be held up until 21 days, this is to give your order chance to reach the required threshold for free delivery. If after the 21 days your order still has not reached the threshold then your order will be sent as normal free of charge.
Delivery within 48 hours due to geographical locations: Orders over £50 for in stock unserviced items placed after 4pm would be despatched to the customer the following day for delivery within 48 hours.
Delivery within 5 working days: Any serviced orders will be despatched to the customer within 5 working days.
Any items ordered where the full quantity is not available at the time of ordering will be placed on backorder and delivered as stock becomes available.
We ship our trade orders internationally! Unfortunately we cannot ship personal orders internationally.
If your destination is not on the list below, we can obtain quotes from our preferred shipper TNT within a very short period.
|Country||Code||Price Per Box||Delivery Time (days)|
Part of a Framework agreement?
Delivery for Scotland Excel: All orders are supplied carriage FREE for mainland Scotland and the Highlands and Islands. No minimum order value is applied.
If your educational establishment is part of a council agreement or framework then your delivery costs may already be pre-agreed according to framework agreement. For more information regarding your delivery options and prices, please take a look at your supplied Browns Books Buyers guide or contact us either by telephone on +44 (0)1482 384660 or by email at email@example.com .