Image for Raving fans  : a revolutionary approach to customer service

Raving fans : a revolutionary approach to customer service

Part of the The one minute manager series
See all formats and editions

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake.

Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.

Read More
Available
£7.49 Save 25.00%
RRP £9.99
Add Line Customisation
20 in stock Need More ?
Add to List
Product Details
HarperCollins
0006530699 / 9780006530695
Paperback / softback
658.812
15/06/1998
United Kingdom
English
x, 137 p.
20 cm
postgraduate /research & professional /undergraduate Learn More
Reprint. Originally published: New York: Morrow, 1993.