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The Call Center Dictionary : The Complete Guide to Call Center and Customer Support Technology Solutions (3 ed)

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Your company needs a call center to be competitive in the 21st century.

This book is your guide to the technology, techniques, and trends in today's call centers.

The Call Center Dictionary contains all the information you need to: Understand: Your boss,

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Product Details
CMP Books
1578200954 / 9781578200955
Paperback / softback
658.812
03/01/2002
United Kingdom
232 pages
174 x 246 mm, 430 grams