Obtaining Customer Feedback on HR : Finding Out What Managers and Employees Think of HR Services and the HR Function

There continues to be a lively debate in organisations about whether to seek the views of customers about HR (and which customers to ask) and, if so, how to go about it.

By talking to a number of different organisations, IES researchers looked at why they chose to do so, and the varying methods used.

This resulting report suggests that there are.