Managing quality (5th ed.)

Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. * This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field * Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management * Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems * Material has been re-ordered and changes to terminology have been made to bring the book completely up to date * Provides a popular resource for students, academics, and business practitioners alike