Submit an Enquiry or Call Us +44 (0) 1482 384660
Image for Key marketing metrics  : the 50+ metrics every manager needs to know

Key marketing metrics : the 50+ metrics every manager needs to know (Second edition)

By: Bendle, Neil Farris, Paul Pfeifer, Phillip Reibstein, David

1292212470 / 9781292212470
Usually dispatched within 2 weeks
United Kingdom
24 cm xiv, 422 pages : illustrations (colour)
Professional & Vocational  Learn More
Previous edition: Harlow: Financial Times Prentice Hall, 2009.

"Marketers know that they must use metrics. The key--which this book addresses superbly--is which metrics to use and how to use them." Erv Shames, Chairman, Western Connecticut Health Network; former President and CEO of Borden, Inc. and Stride Rite Corporation "50+ metrics crackles like new money...this is the best marketing book of the year." Updated version of Strategy + Business "2006 Best Books in Marketing award winner" WHAT TO MEASURE AND HOW TO MEASURE IT TO GET THE MOST OUT OF YOUR MARKETING As the old adage goes, "If you can't measure it, you can't manage it." Key Marketing Metrics is the definitive guide to today's most valuable marketing metrics to measure the results of your marketing.

In this thoroughly updated and significantly expanded book, you will understand the pros, the cons and the nuances of more than 50 of the most important metrics and know exactly how to choose the right metrics for every challenge. Key Marketing Metrics gives you a portfolio, or "dashboard", of the most valuable metrics for your business to maximise the return on your marketing investment and identify the best new opportunities for profit.

Discover high-value metrics for every facet of marketing: promotional strategy, advertising, and distribution; customer perceptions; market share; competitors' power; margins and pricing; products and portfolios; customer profitability; sales forces and channels; and more. This edition includes the latest web, online, social, and email metrics, plus new insights into measuring marketing ROI and brand equity, as well as practical advice for managing complex issues such as advertising elasticity and "double jeopardy."


KJMV1 Budgeting & financial management, KJMV7 Sales & marketing management, KJS Sales & marketing


The title has been replaced.To check if this specific edition is still available please contact Customer Care +44(0)1482 384660 or, otherwise please click 9781292360867 to take you to the new version.