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Meaningful Healthcare Experience Design : Improving Care for All Generations

By: Goodwin, Scott

1498726968 / 9781498726962
Hardback
362.10973
01/06/2020
Published 01/06/2020
United States
178 x 254 mm 304 pages, 20 Illustrations, black and white
Tertiary Education (US: College)  Learn More

This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking.

This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process.

The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations.

Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.

BIC:

KNS Service industries, MBPM Medical administration & management

Our price£37.59
RRP £46.99
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