Difficult conversations : craft a clear message, manage emotions, focus on a solution

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down.

You fear your emotions could block you from a resolution.

But you can communicate in a way that's constructive--not combative.

Difficult Conversations walks you through:Uncovering the root cause of frictionMaintaining a positive mind-setUntangling the problem togetherAgreeing on a way forwardDon't have much time?

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Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.

Also available as an ebook.