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Managing customer service (Fifth edition)

By: Institute of Leadership & Management

Part of the Institute of Learning & Management Super Series series
008046419X / 9780080464190
Paperback
658.812
27/04/2007
Stock expected by 13/12/2019
30 cm xi, 99 pages : illustrations (black and white)
Tertiary Education (US: College)  Learn More
Published for the Institute of Leadership & Management.

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management.

The learning content is also closely aligned to the Level 3 S/NVQ in Management.

The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

BIC:

KJMV2 Personnel & human resources management

Our price£23.99
RRP £29.99
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Other Formats
Ebook£107.99
Laminated£116.00