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Managing customer service (Fifth edition)

Institute of Leadership & Management

Part of the Institute of Learning & Management Super Series series

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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management.

The learning content is also closely aligned to the Level 3 S/NVQ in Management.

The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

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Product Details

Publisher/Imprint Pergamon Flexible Learning

ISBN/Ean008046419X / 9780080464190

FormatPaperback / softback

Dewey658.812

Published27/04/2007

Country of PubUnited Kingdom

Book LanguageEnglish

Pagesxi, 99 pages : illustrations (black and white)

Dimensions30 cm

NotesPublished for the Institute of Leadership & Management.

BIC KJMV2 Personnel & human resources management