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Managing Customer Service (5th Ed.)

Management, Institute of Leadership &

Part of the Instititute of Leadership & Management Super Series: Complete 35 series

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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management.

The learning content is also closely aligned to the Level 3 S/NVQ in Management.

The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

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Product Details

Publisher/Imprint Routledge

ISBN/Ean1136385134 / 9781136385131

FormateBook (Adobe Pdf)

Dewey658.812

Published17/06/2013

Book LanguageEnglish

Pages99 pages

Copy LimitsCopy: 30%; print: 30%

BIC KJMV2 Personnel & human resources management