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Managing customer service (Fifth edition)

Part of the Super Series series
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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management.

The learning content is also closely aligned to the Level 3 S/NVQ in Management.

The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

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Product Details
Routledge
1138433411 / 9781138433410
Hardback
658.812
30/09/2017
United Kingdom
English
1 volume
30 cm
Tertiary Education (US: College) Learn More
Reprint. Published for the Institute of Leadership & Management. Originally published: Amsterdam: Pergamon Flexible Learning, 2007.