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Managing, controlling, and improving quality

By: Jennings, Cheryl L. Montgomery, Douglas C. Pfund, Michele E.

0471697915 / 9780471697916
Usually dispatched within 2 weeks
United States
27 cm xii, 501 p. : ill.
Professional & Vocational  Learn More

This book presents an organized approach to quality management, control, and improvement. Because quality problems usually are the outcome of uncontrolled or excessive variability, statistical tools and other analytical methods play an important role in solving these problems.

However, these techniques need to be implemented within a management structure that will ensure success.

This text focuses on both the management structure and the statistical and analytical tools.

It organizes and presents this material according to many years of teaching, research, and professional practice across a wide range of business and industrial settings.


KJMQ Quality Assurance (QA) & Total Quality Management (TQM)

Our price£165.00