Human resource management for the hospitality and tourism industries (Third edition)

Human Resource Management for the Hospitality and Tourism Industries 3rd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries.

It looks at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry and covers core topics including: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry. This 3rd edition has been fully updated with: new legal information, data, statistics and examples new material on flexible working, absent management, skills shortages, stress management and employee motivation. new international examples of best practice Written in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge.

Online resources for both lecturers and students are available including: MCQs, PPTs, commentaries on the review and reflect questions from each chapter and case study archive.