BTEC level 2 technical certificate in business customer services operations: Learner handbook

Packed with practical activities and planning support to help you deliver these exciting new qualifications. * A complete unit-by-unit course companion for learners.* Helps prepare learners for specific job roles.* Includes 'Hands on' and 'Ready for Work?' features to develop practical skills.* Assessment practice activities and dedicated 'Getting Ready for Assessment' sections support preparation for assignments, tasks and external tests.