Logistics and fulfillment for e-business : a practical guide to mastering back office functions for online commerce

Logistics and fulfillment management (LFM) - the management of the flow of goods, services and information throughout a value chain - is becoming an important part of e-business.

This book shows the reader what is involved in running an e-business: operating a warehouse; pulling inventory from shelves and packing it for shipment and retaining a shipping service; and forecasting, planning, tracking orders until they arrive at their destination.

The author also highlights the need for after-sales care: returned products; warranties; and technical support.

To support all of these things an e-business should implement an automated LFMS to fulfil their needs.