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Image for Defusing the Angry Patron : A How-to-Do-it Manual for Librarians

Defusing the Angry Patron : A How-to-Do-it Manual for Librarians

Rubin, Rhea Joyce
Part of the How-To-Do-It Manuals series
See all formats and editions

Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale?

This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons.

It covers handling frustration and confrontative behaviour.

Read More
Title Unavailable: Out of Print
Product Details
Neal-Schuman Publishers Inc
1555703720 / 9781555703721
Paperback / softback
025.5
01/01/2000
United States
100 pages
216 x 279 mm
Professional & Vocational Learn More
KJ Business & management
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