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IT service management : support for your ITSM foundation exam (3rd edition)

By: Brewster, Ernest Griffiths, Richard Lawes, Aidan Sansbury, John

1780173180 / 9781780173184
Paperback
004.068
21/03/2016
11 in stock Need More ?
England
25 cm 292 pages
Professional & Vocational  Learn More
Previous edition: 2012.

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

BIC:

KNTX Information technology industries, UB Information technology: general issues, UKR Maintenance & repairs, UTF Network management

Our price£19.49
RRP £29.99
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