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Service level manager : careers in IT service management

By: Sansbury, John

Part of the BCS Guides to IT Roles series
178017294X / 9781780172941
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United Kingdom
20 cm 128 pages
Professional & Vocational  Learn More

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider.

This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.


KJM Management & management techniques, KNTX Information technology industries, UB Information technology: general issues, VSC Advice on careers & achieving success

Our price£15.99
RRP £19.99
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