Supporting students in online, open and distance learning (2nd ed)

A key concern for all those involved in recruiting and teaching in open and distance learning (ODL) must be the effective support of their students.;This text considers a range of student-support issues in ODL, both academic and non-academic, including: developing the most appropriate tuition techniques; social support; student retention; academic support; delivering support at a distance; delivering support online; face-to-face support; learning-skills development; quality issues and staff development.