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Brilliant customer service

Stevens, Debra

Part of the Brilliant Business series

See all formats and editions

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again.

It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee.

It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

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Product Details

Publisher/Imprint Pearson Education Limited

ISBN/Ean0273738070 / 9780273738077

FormatPaperback / softback

Dewey658.812

Published28/10/2010

Country of PubUnited Kingdom

Book LanguageEnglish

Pagesxix, 187 p. : ill.

Dimensions22 cm

BIC KJSU Customer services