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Apprenticeship Customer Service Practitioner Level 2 ActiveBook Kindle Edition. - Level 2 (New edition.)

By: Blaikie, Elizabeth Smith, Julie Stewart, Lambert Tissiman, Sue

Part of the Apprenticeship Level 2 Hospitality series
1292279761 / 9781292279763
eBook (Adobe Pdf)
07/12/2018
Available
153 pages
Copy: 10%; print: 10%

'Apprenticeship Standard Apprenticeship Handbook for Customer Service Practitioner' provides apprentices with all the support they will need throughout the on-programme component of the Customer Service Practitioner Level 2 Apprenticeship Standard.

It is a course companion that covers all the knowledge required by the apprenticeship Standard and set out in the Pearson EPA Amplification.

It will also help apprentices identify and understand how to apply the appropriate skills and behaviours in the workplace.

BIC:

4KV Designed / suitable for UK vocational qualifications, KJSU Customer services

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