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Image for Customer service : S/NVQ level 3

Customer service : S/NVQ level 3

Bradley, Sally, Hebron, Lesley, Woods, Allan

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This work offers full support for the latest NVQ/SVQ Level 2 Customer Service standards.

Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.

Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

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Product Details

Publisher/Imprint Heinemann Educational Publishers

ISBN/Ean0435452274 / 9780435452278

FormatPaperback

Dewey658.812

Published05/09/2001

Country of PubUnited Kingdom

Book LanguageEnglish

Pagesvi, 378p. : ill.

Dimensions27 cm

Readershipadvanced secondary /further/higher education Learn More

BIC 4KVCT For NVQ / SVQ 3, KJSU Customer services