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Supercharging the customer experience : how organizational alignment drives performance

Managing customer relationships using customer care techniques : strategy development of an international enterprise

The new gold standard : 5 leadership principles for creating a legendary customer experience

Unreasonable hospitality : the remarkable power of giving people more than they expect

5 star service : how to deliver exceptional customer service

The ten principles behind great customer experiences

This is service design methods : a companion to This is service design doing

The post-pandemic business playbook : customer-centric solutions to help your firm grow

Be our guest : perfecting the art of customer service

The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

The human experience : how to make life better for your customers and create a more successful organization

The thank you economy

Hug your customers : love the results

The customer service solution : managing emotions, trust, and control to win your customer's business

Lean customer development : building products your customers will buy

Perfect phrases for customer service

Winning on purpose : the unbeatable strategy of loving customers

A diamond in the rough : over a 100 specific tips to build a strong customer culture

Uncommon sevice : how to win by putting customers at the core of your business

The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance

The customer success pioneer : the first 12 months of your journey into growth

The Gold Standard : Giving Your Customers What They Didn't Know They Wanted

The come back culture : 10 business practices that create lifelong customers

The customer-base audit : the first step on the journey to customer centricity

The experience : the 5 principles of Disney service and relationship excellence

Best practice guide for customer service professionals

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

The customer of the future : 10 guiding principles for winning tomorrow's business

Customer service : career success through customer loyalty

The pricing model revolution : how pricing will change the way we sell and buy on and offline

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