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Be your customer's hero : real-world tips & techniques for the service front lines

The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary

101 activities for delivering knock your socks off service

The Complete Guide to Accelerating Sales Force Performance

Nonstop Sales Boom : Powerful Strategies to Drive Consistent Growth Year After Year

Smart Sales Manager : The Ultimate Playbook for Building and Running a High-Performance Inside Sales Team

What to Say to a Porcupine : 20 Humorous Tales That Get to the Heart of Great Customer Service

The Customer Service Activity Book : 50 Activities for Inspiring Exceptional Service

What Your CEO Needs to Know About Sales Compensation : Connecting the Corner Office to the Front Line

High-Tech, High-Touch Customer Service : Inspire Timeless Loyalty in the Demanding New World of Social Commerce

The Kindness Revolution : The Company-wide Culture Shift That Inspires Phenomenal Customer Service

Award-winning customer service : 101 ways to guarantee great performance

The Giants of Sales : What Dale Carnegie, John Patterson, Elmer Wheeler, and Joe Girard Can Teach You About Real Sales Success

Pricing for Profit : How to Command Higher Prices for Your Products and Services

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

Win the Customer: 70 Simple Rules for Sensational Service

Proactive sales management : how to lead, motivate, and stay ahead of the game

Knock your socks off service recovery

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

Sales Management: The Brian Tracy Success Library

Secret service : hidden systems that deliver unforgettable customer service

More proactive sales management : avoid mistakes even great sales managers make, and get extraordinary results

High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce

The kindness revolution : the company-wide culture shift that inspires phenomenal customer service

The customer service survival kit : what to say to defuse even the worst customer situations

Evergreen : cultivate the enduring customer loyalty that keeps your business thriving

a Combo Prospecting : The Powerful One-Two Punch That Fills Your Pipeline and Wins Sales

Delivering knock your socks off service

Powerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results

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