Search Results - Purdue University Press - Books - Anton, Jon
Out of Print

Call Center Performance Enhancement Using Simulation and Modeling

Paperback / softback 30 Nov 1999
ISBN: 9781557531827
Dewey: 658.8120113
£45.95

Call Center Management

Paperback / softback 30 Apr 2007
ISBN: 9781557531124
Dewey: 658
£42.95

Call Center Benchmarking : Deciding If Good is Good Enough

Paperback / softback 30 Apr 2000
ISBN: 9781557532152
Dewey: 658.812
£15.26
RRP £16.95 Save 10%

Minimizing Agent Turnover

Paperback / softback 30 May 2002
ISBN: 9780963046420
£34.95

eBusiness Customer Service

Paperback / softback 30 Jan 2002
ISBN: 9780963046499
Out of Print

20 : 20 CRM: A Visionary Insight into Unique Customer Contacts

Paperback / softback 28 Feb 2002
ISBN: 9780963046451
£21.95

Inbound Customer Callcenter Design

Paperback / softback 30 Nov 2007
ISBN: 9781557531308
£45.95

Listening to the Voice of the Customer

Paperback / softback 31 Dec 1997
ISBN: 9780915910434
Dewey: 658.812
Out of Print
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