Libraries and key performance indicators: a framework for practitioners

Performance Measurement and Performance Indicators in Libraries: A Framework for Practitioners explores the concept that libraries across all sectors are continually asked to demonstrate their value and impact to their stakeholders. They can accomplish this through several quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting.

One such tool in this area of activity is the Key Performance Indicator (KPI). KPIs are increasingly used to measure the performance of a library service. However, linking KPIs to quality outcomes such as impact and value can prove very difficult. This book discusses, in detail, the concept of Key Performance Indicators (KPIs) within the broader context of library assessment and performance measurement.

Through harvesting examples of current best practices in KPI usage from public, academic, and health libraries, the book demystifies library KPIs, providing a KPI toolkit for any library to make use of in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.

• Provides best practice examples of Key Performance Indicators (KPIs) in libraries
• Emphasizes KPIs, demonstrating value and impact on the library user experience
• Includes practical and reusable examples of KPIs which can be applied in local contexts (a toolkit approach)
• Offers an understanding of reporting, monitoring, and acting upon KPI data
• Explores the differences between usage statistics and meaningful KPIs