Administrative Procedures for the Canadian Office

Designed for introductory courses in office administration and office procedures.

This bestselling introduction to office administration combines complete and accurate coverage of the basic skills needed to perform effectively as an administrative assistant in today's fast-changing work environment with a broader focus on important issues such as professionalism, time management, and making progress in one's chosen career. Canadian examples, data, and illustrations have been integrated throughout, and the authors draw on their extensive teaching and industry experience to provide real-life examples and scenarios in order to make key concepts come alive.