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Designing the best call center for your business: a complete guide for location, services, staffing, and outsourcing (2nd ed.)

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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

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Product Details
CMP Books
0080494412 / 9780080494418
Ebook
658.812
02/01/2005
English
362 pages