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How to measure customer satisfaction

Gower handbook of call and contact centre management

Customer loyalty programmes and clubs

Six sigma in transactional and service environments

The handbook of customer satisfaction and loyalty measurement

20 Training Workshops for Customer Care

Managing a Sales Force

Salesplanner : 50 Forms for Systematic Sales Management

Sales Management Handbook

Pricing - Concepts and Methods for Effective Marketing

20 Activities for Developing Sales Effectiveness : Sourcebook of Performance Improving Ideas and Exercises for Sales Managers and Sales Trainers

Customer Service Triggers

Sales Leadership

40 activities for improving customer service

30 Activites for Internal Customer Care

Gower handbook of customer service

Dealing with customer complaints

Handbook of customer satisfaction measurement

Managing relationship selling

Managing Customer Service

Customer clubs and loyalty programmes : a practical guide

Building a service culture

How to measure customer satisfaction

Handbook of customer satisfaction and loyalty measurement

Customer service games for trainers

Exceptional customer service : a condensed team-based learning system

Exceptional customer service: Team leader's guide

Card games for developing service

Card games for developing service

Training workshops for customer care

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