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Image for Unreasonable hospitality : the remarkable power of giving people more than they expect

Unreasonable hospitality : the remarkable power of giving people more than they expect

Hardback 25 Jan 2024
Publisher Ebury Edge
ISBN: 9781529146813
Dewey: 658.812
£16.50
RRP £22.00 Save 25%
31 in Stock
Image for People Love You : The Real Secret to Delivering Legendary Customer Experiences

People Love You : The Real Secret to Delivering Legendary Customer Experiences

series Jeb Blount
Hardback 25 Jan 2013
ISBN: 9781118433249
Dewey: 658.812
£14.25
RRP £19.00 Save 25%
20 in Stock
Image for The sales acceleration formula : using data, technology, and inbound selling to go from $0 to $100 million

The sales acceleration formula : using data, technology, and inbound selling to go from $0 to $100 million

Hardback 3 Apr 2015
ISBN: 9781119047070
Dewey: 658.81
£15.75
RRP £21.00 Save 25%
16 in Stock
Image for Converted : the data-driven way to win customers' hearts

Converted : the data-driven way to win customers' hearts

Hardback 22 Feb 2022
Publisher Portfolio
ISBN: 9780593420652
Dewey: 658.812
£18.74
RRP £24.99 Save 25%
14 in Stock
Image for It starts with clients : your 100-day plan to build lifelong relationships and revenue

It starts with clients : your 100-day plan to build lifelong relationships and revenue

Hardback 30 Apr 2020
ISBN: 9781119619109
Dewey: 658.812
£14.99
RRP £19.99 Save 25%
10 in Stock
Image for The new luxury experience : creating the ultimate customer experience

The new luxury experience : creating the ultimate customer experience

series Management for Professionals
Hardback 8 May 2019
ISBN: 9783030016708
Dewey: 658.812
£55.99
RRP £69.99 Save 20%
8 in Stock
Image for The business of belonging : how to make community your competitive advantage

The business of belonging : how to make community your competitive advantage

Hardback 10 May 2021
ISBN: 9781119766124
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
8 in Stock
Image for The frictionless organization : deliver great customer experiences with less effort

The frictionless organization : deliver great customer experiences with less effort

Hardback 21 Jun 2022
ISBN: 9781523000142
Dewey: 658.812
£22.46
RRP £29.95 Save 25%
7 in Stock
Image for The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

Hardback 19 Mar 2020
ISBN: 9781119624615
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
6 in Stock
Image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

Hardback 16 Dec 2011
ISBN: 9780071786973
Dewey: 658.812
£32.79
RRP £40.99 Save 20%
2 in Stock
Image for Customer success : how innovative companies are reducing churn and growing recurring revenue

Customer success : how innovative companies are reducing churn and growing recurring revenue

Hardback 19 Apr 2016
ISBN: 9781119167969
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock
Image for From impossible to inevitable : how SaaS and other hyper-growth companies create predictable revenue

From impossible to inevitable : how SaaS and other hyper-growth companies create predictable revenue

Hardback 9 Jul 2019
ISBN: 9781119531692
Dewey: 658.81
£18.75
RRP £25.00 Save 25%
5 in Stock
Image for Digital customer service : transforming customer experience for an on-screen world

Digital customer service : transforming customer experience for an on-screen world

Hardback 3 Sep 2021
ISBN: 9781119841906
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock
Image for The thank you economy

The thank you economy

Hardback 1 Mar 2011
Publisher Harper Business
ISBN: 9780061914188
Dewey: 658.812
£20.00
RRP £25.00 Save 20%
2 in Stock
Image for The customer service solution : managing emotions, trust, and control to win your customer's business

The customer service solution : managing emotions, trust, and control to win your customer's business

Hardback 16 Aug 2013
ISBN: 9780071809931
Dewey: 658.812
£25.59
RRP £31.99 Save 20%
5 in Stock
Image for Digital human : the fourth revolution of humanity includes everyone

Digital human : the fourth revolution of humanity includes everyone

Hardback 11 May 2018
ISBN: 9781119511854
Dewey: 658.812
£21.24
RRP £24.99 Save 15%
2 in Stock
Image for Service design for business : a practical guide to optimizing the customer experience

Service design for business : a practical guide to optimizing the customer experience

Hardback 22 Jan 2016
ISBN: 9781118988923
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
2 in Stock
Image for The snowball system : how to win more business and turn clients into raving fans

The snowball system : how to win more business and turn clients into raving fans

Hardback 11 Oct 2018
Publisher PublicAffairs,U.S.
ISBN: 9781610399609
Dewey: 658.812
£17.60
RRP £22.00 Save 20%
4 in Stock
Image for Game changer : how strategic pricing will reshape your business, your market, and society

Game changer : how strategic pricing will reshape your business, your market, and society

Hardback 17 Oct 2023
ISBN: 9781394190584
Dewey: 658.816
£27.74
RRP £36.99 Save 25%
4 in Stock
Image for The customer education playbook : how leading companies engage, convert, and retain customers

The customer education playbook : how leading companies engage, convert, and retain customers

Hardback 23 May 2022
ISBN: 9781119822509
Dewey: 658.812
£16.49
RRP £21.99 Save 25%
4 in Stock
Image for Customer communities : engage and retain customers to build the future of your business

Customer communities : engage and retain customers to build the future of your business

Hardback 7 Nov 2023
ISBN: 9781394172115
Dewey: 658.812
£18.74
RRP £24.99 Save 25%
4 in Stock
Image for Winning on purpose : the unbeatable strategy of loving customers

Winning on purpose : the unbeatable strategy of loving customers

Hardback 7 Dec 2021
ISBN: 9781647821784
Dewey: 658.812
£17.60
RRP £22.00 Save 20%
3 in Stock
Image for Master data management and data governance

Master data management and data governance

Hardback 16 Jan 2011
ISBN: 9780071744584
Dewey: 658.8120285574
£57.59
RRP £71.99 Save 20%
3 in Stock
Image for Managing customer experience and relationships : a strategic framework

Managing customer experience and relationships : a strategic framework

series Wiley Corporate F&a Series
Hardback 13 Jun 2022
ISBN: 9781119815334
Dewey: 658.812
£63.75
RRP £75.00 Save 15%
1 in Stock
Image for The best damn sales book ever

The best damn sales book ever

Hardback 4 Apr 2006
ISBN: 9780471757283
Dewey: 658.81
£12.00
RRP £16.00 Save 25%
3 in Stock
Image for The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift

The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift

Hardback 29 Jun 2020
ISBN: 9781119572763
Dewey: 658.812
£16.50
RRP £22.00 Save 25%
3 in Stock
Image for Value-based pricing : drive sales and boost your bottom line by creating, communicating and capturing customer value

Value-based pricing : drive sales and boost your bottom line by creating, communicating and capturing customer value

Hardback 16 Nov 2011
ISBN: 9780071761680
Dewey: 658.816
£37.59
RRP £46.99 Save 20%
3 in Stock
Image for The Gold Standard : Giving Your Customers What They Didn't Know They Wanted

The Gold Standard : Giving Your Customers What They Didn't Know They Wanted

Hardback 14 Oct 2021
ISBN: 9781400224005
Dewey: 658.812
£16.00
RRP £20.00 Save 20%
3 in Stock
Image for Price management : strategy, analysis, decision, implementation

Price management : strategy, analysis, decision, implementation

Hardback 20 Dec 2018
ISBN: 9783319994550
Dewey: 658.816
£43.99
RRP £54.99 Save 20%
3 in Stock
Image for Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Hardback 31 Oct 2023
ISBN: 9781264825516
Dewey: 658.812
£19.19
RRP £23.99 Save 20%
3 in Stock
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