Search Results - KJSU - John Wiley & Sons Inc
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Business process mapping : improving customer satisfaction: Workbook

Paperback / softback 21 Jul 2009
ISBN: 9780470446287
Dewey: 658.401
£29.25
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Listen up! : how to tune in to customers and turn down the noise

Hardback 26 Nov 2020
ISBN: 9781119723851
Dewey: 658.812
£14.24
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Winning at service : lessons from service leaders

Hardback 14 Jan 2003
ISBN: 9780470848234
Dewey: 658.812
£33.99
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Unleashing excellence : the complete guide to ultimate customer service

Hardback 11 Dec 2009
ISBN: 9780470503805
Dewey: 658.812
£15.75
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Chocolates on the pillow aren't enough : reinventing the customer experience

Paperback / softback 20 Mar 2009
ISBN: 9780470404638
Dewey: 658.812
£8.99
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Business process mapping : improving customer satisfaction

Hardback 10 Jul 2009
ISBN: 9780470444580
Dewey: 658.401
£43.50
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Loyalty myths : hyped strategies that will put you out of business

Hardback 18 Oct 2005
ISBN: 9780471743156
Dewey: 658.8343
£14.24
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Customer capitalism : the new business model of increasing returns in new market spaces

Paperback / softback 30 Sep 2001
ISBN: 9781861563071
Dewey: 658.812
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What's the secret? : to providing a world-class customer experience

Hardback 27 May 2008
ISBN: 9780470196120
Dewey: 658.812
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The 11th commandment : transforming to "own" customers

Hardback 5 Jun 1996
ISBN: 9780471958239
Dewey: 658.8
£29.74
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New Economy Emotion : Engaging Customer Passion with e-crm

Paperback / softback 25 Jun 2001
ISBN: 9780470841358
Dewey: 658.81202854678
£32.29
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Just ask a woman : cracking the code of what women want and how they buy

Hardback 16 May 2003
ISBN: 9780471369202
Dewey: 658.8342082
£21.74
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The lifebelt : the definitive guide to managing customer retention

Hardback 16 Jan 2001
ISBN: 9780471498186
Dewey: 658.812
£40.79
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Indispensable : how to become the company your customers can't live without

Hardback 24 May 2005
ISBN: 9780471703082
Dewey: 658.8343
£21.75
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Customer management excellence : successful strategies from service

Hardback 25 Oct 2002
ISBN: 9780470848531
Dewey: 658.812
£39.94
RRP £46.99 Save 15%
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