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The spin selling fieldbook

The customer service solution : managing emotions, trust, and control to win your customer's business

Perfect phrases for customer service

Value-based pricing : drive sales and boost your bottom line by creating, communicating and capturing customer value

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

The big book of sales games : quick, fun activities for improving selling skills or livening up a sales meeting

Sales management demystified

Rethinking the sales force : redefining selling to create and capture customer value

The big book of people skills games : quick, effective activities for making great impressions, problem-solving and improved customer service

Instant repeat business : loyalty strategies that keep customers coming back

Customer relationship management

Likeable business : why today's consumers demand more and how leaders can deliver

Service innovation : how to go from customer needs to breakthrough services

Sales coaching : making the great leap from sales manager to sales coach

Customers first : dominate your market by winning them over where it counts the most

How to close a deal like Warren Buffett : lessons from the world's greatest dealmaker

Built to serve : how to drive the bottom line with people-first practices

Why customers don't do what they're supposed to and what sales people can do about it

Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA Health System

Legendary Service: The Key is to Care

Selling for the long run : build lasting customer relationships for breakthrough results

The big book of customer service training games : quick, fun activities for customer service reps, salespeople, and anyone else who deals with customers

The customer rules : the 14 indespensible, irrefutable, and indisputable qualities of the greatest companies in the world

The Essential Sales Management Handbook

PowerPoint presentations that sell : simple techniques to plan, design and deliver sales presentations that get results

Leading through relationship marketing : how winning organizations leverage stakeholder relationships to improve business performance

Please every customer : delivering stellar customer service across cultures

The solution selling fieldbook : practical tools, application exercises, templates and scripts for effective sales execution

Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay

The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

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