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Building Customer Relationships : Complete Pack

Focus on the Customer : Complete Pack

Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0

Help on the Line

Kommunikation fur junge Unternehmen : Das Praxishandbuch fur Existenzgrunder und Start-ups

Enhancing Customer Engagement Through Location-Based Marketing

Merchants Contact Centre Benchmarking Report 2001

Insights, Innovation, and Analytics for Optimal Customer Engagement

Analyzing Attachment and Consumers' Emotions: Emerging Research and Opportunities

Letzter Aufruf Kundenorientierung : Vom Sinn zum Gewinn - warum in einer digitalisierten Welt nur echte Kundenorientierung zu Gewinn fuhren wird

Handbook of Research on the Interplay Between Service Quality and Customer Delight

Promoting Consumer Engagement Through Emotional Branding and Sensory Marketing

Adoption and Implementation of AI in Customer Relationship Management

Handbook of Research on Consumer Behavior Change and Data Analytics in the Socio-Digital Era

Cases on Social Justice in China and Perspectives on Chinese Brands

Loesungsorientiert verhandeln im Technischen Vertrieb : Grundlagen, Strategien und Tipps fur faire Geschafte

Delivering Quality Library and Information Services

Help on the Line : With Workbook

Customer Service N/SVQ Organiser : Level 2 : 1-10 Candidates

Measuring and Valuing Customer Relationships : How to Develop the Measures That Drive Profitable CRM Strategies

Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies

Consumer Information Systems and Relationship Management: Design, Implementation, and Use

Customers First : Level 2 : Assessment Bank

Developing and Implementing a CRM Strategy : The Integration of People, Processes and Technology

The Customer Management Scorecard : A Strategic Framework for Benchmarking Performance Against Best Practice

Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus

Managerial Approaches Toward Queuing Systems and Simulations

Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector

Building a Brand Image Through Electronic Customer Relationship Management

Beraterverkauf im globalen B2B-Equipmentgeschaft : Anleitung fur professionelle Verhandlungen im In- und Ausland

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