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Autism friendly business : serving neurodiverse customers

The art of consultative selling : taking blue ocean strategy a step further

Business Excellence : Exceeding Your Customers' Expectations Each Time, All the Time

Your customers' perception of quality : what it means to your bottom line and how to control it

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Customer Relationship Management (CRM) for Medium and Small Enterprises: How to Find the Right Solution for Effectively Connecting With Your Customers

The unstoppable sales team : elevate your team's performance, win more business, and attract top performers

The art of consultative selling in IT: taking blue ocean strategy a step ahead

Customer Relationship Management (CRM) for Medium and Small Enterprises: How to Find the Right Solution for Effectively Connecting With Your Customers

The lean approach to digital transformation: from customer to code and from code to customer

Your customers' perception of quality: what it means to your bottom line and how to control it

Practical customer success management : a best practice framework for rapid generation of customer success

Freedom within a framework : hearing the voice of the customer on the factory floor

Customer service management in Africa: a strategic and operational perspective

Freedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor

Delivering fantastic customer experience: how to turn customer satisfaction into customer relationships

Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters

Autism Friendly Business: Neurodiverse Customers

Autism Friendly Business: Neurodiverse Customers

The Unstoppable Sales Team: Elevate Your Team's Performance, Win More Business, and Attract Top Performers

Cementing customer relationships

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships

Customer service delivery in Africa: consumer perceptions of quality in selected African countries

Lean maintenance: a practical, step-by-step guide for increasing efficiency

Practical customer success management: a best practice framework for rapid generation of customer success

Customer satisfaction planning: ensuring product quality and safety within your MRP/ERP systems

The lean approach to digital transformation: from customer to code and from code to customer

The Unstoppable Sales Team: Elevate Your Team's Performance, Win More Business, and Attract Top Performers

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