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How to win friends and influence profits : the art of growing your clients

Managing sales

Developments in the Call Centre Industry: Analysis, Changes and Challenges : 39

Developments in the Call Centre Industry: Analysis, Changes and Challenges

Rules of the Road for the Sales Team : The Manager's Essential Handbook for Creating the Self-correcting Team

Reading and Writing in Customer Service : Analysing Information / Functional Skills : Learner Workbook

In Demand, in Command

Slice: cutting through to excellence in sales leadership

The Customer's Always Wrong: Stupid Things Shoppers Say

Building Sales Warriors: Mastering the Art of Hardcore Sales Generation.

In search of "congruence" - and success in selling

The 7 Critical Selling Mistakes That's Costing You Money : Don't Slip Up and Sell More Today

Customer Service

Sell Successfully

Customer intimacy : pick your partners, shape your culture, win together

Measuring Business Relationship Success : The Case of an Industrial Textiles Manufacturer

Customer Relationship Management

Key account management : JFR's essential secrets

How to Give Your Clients the Best S.Ex They'll Ever Have!

Galapagos Islands Coloring Book

Network Marketing: Professional Guide in Only 40 Pages

Customer Romance: A New Feel of Customer Service.

Positive Coach Approach: Call Center Coaching for High Performance

Timeshare: A Journey into the Unknown

Thank God It's Sunday!: The Gospel of Customer Service

Salesman's Little Blue Book of Inspiration

Satisfaction guaranteed : 236 ideas to make your customers feel like a million dollars

Customer Service

My value or my values : redeeming customers' trust

Rx for Business: Thinkivity

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