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Image for Customer service

Customer service

Author: Bradley, Sally Publisher: Heinemann Format: Paperback
Published: 04/04/2011 ISBN/EAN: 9780435046897 Dewey: 658.8'12
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Image for Brilliant customer service

Brilliant customer service

Author: Stevens, Debra Publisher: Pearson Education Limited Format: Paperback
Published: 29/10/2010 ISBN/EAN: 9780273738077 Dewey: 658.8'12
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Image for S/NVQ Level 2 Customer Service

S/NVQ Level 2 Customer Service

Author: Bradley, Sally Publisher: Heinemann Format: Paperback
Published: 28/06/2007 ISBN/EAN: 9780435465292 Dewey: 658.812
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Image for Customer care excellence  : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

Author: Cook, Sarah Publisher: Kogan Page Ltd Format: Paperback
Published: 03/11/2010 ISBN/EAN: 9780749457051 Dewey: 658.8'12
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£20.58
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Image for The ten principles behind great customer experiences

The ten principles behind great customer experiences

Author: Watkinson, Matt Publisher: FT Publishing International Format: Paperback
Published: 04/12/2012 ISBN/EAN: 9780273775089 Dewey: 658.812
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Image for OCR customer serviceNVQ level 2

OCR customer serviceNVQ level 2

Author: Pilbeam, Sarah Publisher: Hodder Education Format: Paperback
Published: 25/04/2012 ISBN/EAN: 9781444151503 Dewey: 658.812
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Image for Apprenticeship customer service practitionerLevel 2

Apprenticeship customer service practitionerLevel 2

Author: Stewart, Lambert Publisher: Pearson Education Limited Format: Paperback
Published: 11/12/2018 ISBN/EAN: 9781292279923 Dewey: 658.812
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£21.84
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Image for Customer service for hospitality and tourism

Customer service for hospitality and tourism

Author: Hudson, Simon (University of South Carolina) Publisher: Goodfellow Publishers Limited Format: Paperback
Published: 30/09/2017 ISBN/EAN: 9781911396468 Dewey: 647.940688
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Image for Dealing with difficult people  : fast, effective strategies for handling problem people

Dealing with difficult people : fast, effective strategies for handling problem people

Author: Lilley, Roy Publisher: Kogan Page Ltd Format: Paperback
Published: 03/06/2019 ISBN/EAN: 9780749486419 Dewey: 658.3145
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Image for 5 star service  : how to deliver exceptional customer service

5 star service : how to deliver exceptional customer service

Author: Heppell, Michael Publisher: Prentice Hall Business Format: Paperback
Published: 11/05/2010 ISBN/EAN: 9780273734383 Dewey: 658.8'12
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Image for Scoring points  : how Tesco continues to win customer loyalty

Scoring points : how Tesco continues to win customer loyalty

Author: Hunt, Terry Publisher: Kogan Page Ltd Format: Paperback
Published: 15/08/2008 ISBN/EAN: 9780749453381 Dewey: 658.8'12'0941
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Effective customer care

Author: Wellington, Pat Publisher: Kogan Page Ltd Format: Paperback
Published: 03/06/2010 ISBN/EAN: 9780749459970 Dewey: 658.8'12
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Image for Dealing with difficult people

Dealing with difficult people

Author: Lilley, Roy Publisher: Kogan Page Ltd Format: Paperback
Published: 03/08/2016 ISBN/EAN: 9780749475598 Dewey: 658.3145
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Replaced By: 9780749486419

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Image for Managing customer experience and relationships  : a strategic framework

Managing customer experience and relationships : a strategic framework

Author: Peppers, Don Publisher: John Wiley & Sons Inc Format: Laminated
Published: 07/12/2016 ISBN/EAN: 9781119236252 Dewey: 658.812
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Image for 5 star service  : how to deliver exceptional customer service

5 star service : how to deliver exceptional customer service

Author: Heppell, Michael Publisher: Pearson Business Format: Paperback
Published: 15/09/2015 ISBN/EAN: 9781292100203 Dewey: 658.812
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Image for BTEC level 2 technical certificate in business customer services operations: Learner handbook

BTEC level 2 technical certificate in business customer services operations: Learner handbook

Author: Pryce, Jonathan Publisher: Pearson Education Limited Format: Paperback
Published: 28/08/2017 ISBN/EAN: 9781292197401 Dewey: 658.812
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Image for Customer service for dummies

Customer service for dummies

Author: Leland, Karen Publisher: John Wiley & Sons Inc Format: Paperback
Published: 12/05/2006 ISBN/EAN: 9780471768692 Dewey: 658.8'12
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Image for The big book of customer service training games  : quick, fun activities for all customer facing employees

The big book of customer service training games : quick, fun activities for all customer facing employees

Author: Carlaw, Peggy Publisher: McGraw-Hill Publishing Co. Format: Paperback
Published: 01/10/2006 ISBN/EAN: 9780077114763 Dewey: 658.8'12
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Image for Customer experience  : future trends and insights

Customer experience : future trends and insights

Author: Shaw, C. Publisher: Palgrave Macmillan Format: Hardback
Published: 09/09/2010 ISBN/EAN: 9780230247819 Dewey: 658.8'12
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£37.24
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Image for Customer relationship management  : concepts and technologies

Customer relationship management : concepts and technologies

Author: Buttle, Francis (Francis Buttle Associates, Australia) Publisher: Routledge Format: Paperback
Published: 09/05/2019 ISBN/EAN: 9781138498259 Dewey: 658.812
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Image for Customer service. : NVQ Level 2

Customer service. : NVQ Level 2

Author: Pilbeam, Sarah Publisher: Hodder Format: Ebook
Published: 30/03/2012 ISBN/EAN: 9781444157444 Dewey: 658.812
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£24.99

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Image for Perfect customer care  : all you need to get it right first time

Perfect customer care : all you need to get it right first time

Author: Johns, Ted Publisher: Random House Business Books Format: Paperback
Published: 07/08/2003 ISBN/EAN: 9781844131532 Dewey: 658.8'12
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Image for Customer service pocketbook  : a pocketful of tools, tips and techniques for everyone who contributes, directly or indirectly, to ensuring that the customer comes first

Customer service pocketbook : a pocketful of tools, tips and techniques for everyone who contributes, directly or indirectly, to ensuring that the customer comes first

Author: Newby, Sean Publisher: Management Pocketbooks Format: Paperback
Published: 01/10/2013 ISBN/EAN: 9781906610555 Dewey: 658.812
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Customer Service Pocketbook

Author: Newby, Tony Publisher: Management Pocketbooks Format: Hardback
Published: 01/03/2002 ISBN/EAN: 9781903776001 Dewey: 658.812
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£8.99

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Image for Raving fans  : a revolutionary approach to customer service

Raving fans : a revolutionary approach to customer service

Author: Blanchard, Kenneth Publisher: HarperCollins Format: Paperback
Published: 26/02/1998 ISBN/EAN: 9780006530695 Dewey: 658.8'12
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Image for Understanding and managing customers

Understanding and managing customers

Author: Lancaster, Peter Publisher: Financial Times Prentice Hall Format: Paperback
Published: 05/10/2004 ISBN/EAN: 9780273685623 Dewey: 658.8'34
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£48.99

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Image for Customer Service : A Practical Approach: International Edition

Customer Service : A Practical Approach: International Edition

Author: Harris, Elaine K. Publisher: Pearson Format: Paperback
Published: 06/01/2012 ISBN/EAN: 9780132974349 Dewey: 658.812
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Replaced By: 9781292040356

£83.99

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Image for Mastering customer relations

Mastering customer relations

Author: Cartwright, Roger Publisher: Palgrave Macmillan Format: Paperback
Published: 05/05/2000 ISBN/EAN: 9780333801598 Dewey: 658.8'12
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£23.92
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Image for Build your customer strategy  : a guide to creating profitable customer relationships

Build your customer strategy : a guide to creating profitable customer relationships

Author: Barnes, James G. Publisher: John Wiley & Sons Inc Format: Laminated
Published: 03/10/2006 ISBN/EAN: 9780471776604 Dewey: 658.8'12
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£22.99

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Image for Customer service  : S/NVQ level 3

Customer service : S/NVQ level 3

Author: Woods, Allan Publisher: Heinemann Educational Publishers Format: Paperback
Published: 05/09/2001 ISBN/EAN: 9780435452278 Dewey: 658.8'12
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£23.99

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