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Image for Brilliant customer service

Brilliant customer service

Author: Stevens, Debra Publisher: Pearson Education Limited Format: Paperback
Published: 29/10/2010 ISBN/EAN: 9780273738077 Dewey: 658.812
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Customer service

Author: Bradley, Sally Publisher: Heinemann Format: Paperback
Published: 04/04/2011 ISBN/EAN: 9780435046897 Dewey: 658.812
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Image for Customer care excellence  : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

Author: Cook, Sarah Publisher: Kogan Page Ltd Format: Paperback
Published: 03/11/2010 ISBN/EAN: 9780749457051 Dewey: 658.812
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Image for S/NVQ Level 2 Customer Service

S/NVQ Level 2 Customer Service

Author: Bradley, Sally Publisher: Heinemann Format: Paperback
Published: 28/06/2007 ISBN/EAN: 9780435465292 Dewey: 658.812
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Image for Service operations management  : improving service delivery

Service operations management : improving service delivery

Author: Johnston, Robert Publisher: Pearson Education Limited Format: Paperback
Published: 19/04/2012 ISBN/EAN: 9780273740483 Dewey: 658.812
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Image for Apprenticeship customer service practitionerLevel 2

Apprenticeship customer service practitionerLevel 2

Author: Stewart, Lambert Publisher: Pearson Education Limited Format: Paperback
Published: 10/12/2018 ISBN/EAN: 9781292279923 Dewey: 658.812
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Service operations management

Author: Johnston, Robert Publisher: Pearson Education Limited Format: Paperback
Published: 06/10/2020 ISBN/EAN: 9781292064468 Dewey: 658.812
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Image for The ten principles behind great customer experiences

The ten principles behind great customer experiences

Author: Watkinson, Matt Publisher: FT Publishing International Format: Paperback
Published: 04/12/2012 ISBN/EAN: 9780273775089 Dewey: 658.812
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Image for Selling and sales management

Selling and sales management

Author: Jobber, David Publisher: Pearson Education Limited Format: Paperback
Published: 12/04/2019 ISBN/EAN: 9781292205021 Dewey: 658.81
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Image for Customer relationship management  : concepts and technologies

Customer relationship management : concepts and technologies

Author: Buttle, Francis (Francis Buttle Associates, Australia) Publisher: Routledge Format: Paperback
Published: 08/05/2019 ISBN/EAN: 9781138498259 Dewey: 658.812
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Customer relationship management : concepts and technologies

Author: Buttle, Francis (Francis Buttle Associates, Australia) Publisher: Routledge Format: Paperback
Published: 05/02/2015 ISBN/EAN: 9781138789838 Dewey: 658.812
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Image for Strategic customer service  : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

Author: Goodman, John Publisher: Amacom Format: Laminated
Published: 07/03/2019 ISBN/EAN: 9780814439050 Dewey: 658.812
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£15.19
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Image for Services marketing  : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

Author: Wilson, Alan Publisher: McGraw-Hill Education (UK) Ltd Format: Paperback
Published: 07/10/2020 ISBN/EAN: 9781526847805 Dewey: 658.812
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Selling and sales management.

Author: Jobber, David Publisher: Pearson Education Format: Ebook
Published: 16/04/2019 ISBN/EAN: 9781292205052 Dewey: 658.81
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Image for OCR customer serviceNVQ level 2

OCR customer serviceNVQ level 2

Author: Pilbeam, Sarah Publisher: Hodder Education Format: Paperback
Published: 25/04/2012 ISBN/EAN: 9781444151503 Dewey: 658.812
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Image for Apprenticeship Customer Service Practitioner Level 2 ActiveBook Kindle Edition. : Level 2

Apprenticeship Customer Service Practitioner Level 2 ActiveBook Kindle Edition. : Level 2

Author: Stewart, Lambert Publisher: Pearson Education Format: Ebook
Published: 07/12/2018 ISBN/EAN: 9781292279763 Dewey: 658.812
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Image for 5 star service  : how to deliver exceptional customer service

5 star service : how to deliver exceptional customer service

Author: Heppell, Michael Publisher: Pearson Business Format: Paperback
Published: 15/09/2015 ISBN/EAN: 9781292100203 Dewey: 658.812
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Image for BTEC business level 2 assessment guideUnit 5,: Sales and personal selling : Unit 5  : Sales and Personal Selling

BTEC business level 2 assessment guideUnit 5,: Sales and personal selling : Unit 5 : Sales and Personal Selling

Author: Gunn, Ian Publisher: Hodder Education Format: Paperback
Published: 26/04/2013 ISBN/EAN: 9781444186864 Dewey: 658.81
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Image for 5 star service  : how to deliver exceptional customer service

5 star service : how to deliver exceptional customer service

Author: Heppell, Michael Publisher: Prentice Hall Business Format: Paperback
Published: 11/05/2010 ISBN/EAN: 9780273734383 Dewey: 658.812
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Image for Managing customer experience and relationships  : a strategic framework

Managing customer experience and relationships : a strategic framework

Author: Peppers, D Publisher: John Wiley & Sons Inc Format: Laminated
Published: 07/12/2016 ISBN/EAN: 9781119236252 Dewey: 658.812
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Image for Scoring points  : how Tesco continues to win customer loyalty

Scoring points : how Tesco continues to win customer loyalty

Author: Hunt, Terry Publisher: Kogan Page Ltd Format: Paperback
Published: 03/08/2008 ISBN/EAN: 9780749453381 Dewey: 658.8120941
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Effective customer care

Author: Wellington, Pat Publisher: Kogan Page Ltd Format: Paperback
Published: 03/06/2010 ISBN/EAN: 9780749459970 Dewey: 658.812
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£10.99

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Image for Selling and sales management

Selling and sales management

Author: Jobber, David Publisher: Financial Times Prentice Hall Format: Paperback
Published: 26/04/2012 ISBN/EAN: 9780273762652 Dewey: 658.81
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Image for Service Operations Management: Improving Service Delivery

Service Operations Management: Improving Service Delivery

Author: Johnston Publisher: Pearson Education Format: Ebook
Published: 26/10/2020 ISBN/EAN: 9781292098029 Dewey: 658.812
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Image for Customer service for dummies

Customer service for dummies

Author: Leland, Karen Publisher: John Wiley & Sons Inc Format: Paperback
Published: 12/05/2006 ISBN/EAN: 9780471768692 Dewey: 658.812
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Image for Meeting customer needs

Meeting customer needs

Author: Smith, Ian Publisher: Butterworth-Heinemann Ltd Format: Paperback
Published: 01/10/2003 ISBN/EAN: 9780750659840 Dewey: 658.812
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Image for Level 2 Customer Service Practitioner: Apprenticeship Training Manual

Level 2 Customer Service Practitioner: Apprenticeship Training Manual

Author: Publisher: City & Guilds Format: Loose-leaf
Published: 02/08/2017 ISBN/EAN: 9780851933863 Dewey: 658.812
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Image for Customer service. : NVQ Level 2

Customer service. : NVQ Level 2

Author: Pilbeam, Sarah Publisher: Hodder Format: Ebook
Published: 30/03/2012 ISBN/EAN: 9781444157444 Dewey: 658.812
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Image for The big book of customer service training games  : quick, fun activities for customer service reps, salespeople, and anyone else who deals with customers

The big book of customer service training games : quick, fun activities for customer service reps, salespeople, and anyone else who deals with customers

Author: Carlaw, Peggy Publisher: McGraw-Hill Professional Format: Paperback
Published: 16/10/1998 ISBN/EAN: 9780070779747 Dewey: 658.812
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£16.79
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Image for Raving fans  : a revolutionary approach to customer service

Raving fans : a revolutionary approach to customer service

Author: Blanchard, Kenneth Publisher: HarperCollins Format: Paperback
Published: 15/06/1998 ISBN/EAN: 9780006530695 Dewey: 658.812
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