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Brilliant customer service
Author: Stevens, Debra Publisher: Pearson Education Limited
Format: Paperback
Published:
29/10/2010
ISBN/EAN: 9780273738077
Dewey: 658.812
1 in Stock Need More ?
RRP £12.99
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Customer service
Author: Bradley, Sally Publisher: Heinemann
Format: Paperback
Published:
04/04/2011
ISBN/EAN: 9780435046897
Dewey: 658.812
Out of Print
Customer care excellence : how to create an effective customer focus
Author: Cook, Sarah Publisher: Kogan Page Ltd
Format: Paperback
Published:
03/11/2010
ISBN/EAN: 9780749457051
Dewey: 658.812
Usually dispatched within 4 weeks
RRP £26.99
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S/NVQ Level 2 Customer Service
Author: Bradley, Sally Publisher: Heinemann
Format: Paperback
Published:
28/06/2007
ISBN/EAN: 9780435465292
Dewey: 658.812
Out of Print
Service operations management : improving service delivery
Author: Johnston, Robert Publisher: Pearson Education Limited
Format: Paperback
Published:
19/04/2012
ISBN/EAN: 9780273740483
Dewey: 658.812
Replaced By: 9781292064468
Apprenticeship customer service practitionerLevel 2
Author: Stewart, Lambert Publisher: Pearson Education Limited
Format: Paperback
Published:
10/12/2018
ISBN/EAN: 9781292279923
Dewey: 658.812
Usually dispatched within 4 weeks
Service operations management
Author: Johnston, Robert Publisher: Pearson Education Limited
Format: Paperback
Published:
06/10/2020
ISBN/EAN: 9781292064468
Dewey: 658.812
4 in Stock Need More ?
RRP £55.99
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The ten principles behind great customer experiences
Author: Watkinson, Matt Publisher: FT Publishing International
Format: Paperback
Published:
04/12/2012
ISBN/EAN: 9780273775089
Dewey: 658.812
20 in Stock Need More ?
RRP £20.00
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Selling and sales management
Author: Jobber, David Publisher: Pearson Education Limited
Format: Paperback
Published:
12/04/2019
ISBN/EAN: 9781292205021
Dewey: 658.81
5 in Stock Need More ?
RRP £66.99
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Customer relationship management : concepts and technologies
Author: Buttle, Francis (Francis Buttle Associates, Australia) Publisher: Routledge
Format: Paperback
Published:
08/05/2019
ISBN/EAN: 9781138498259
Dewey: 658.812
3 in Stock Need More ?
RRP £68.99
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Customer relationship management : concepts and technologies
Author: Buttle, Francis (Francis Buttle Associates, Australia) Publisher: Routledge
Format: Paperback
Published:
05/02/2015
ISBN/EAN: 9781138789838
Dewey: 658.812
Replaced By: 9781138498259
Title Replaced
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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Author: Goodman, John Publisher: Amacom
Format: Laminated
Published:
07/03/2019
ISBN/EAN: 9780814439050
Dewey: 658.812
Stock expected by 07/07/2022
RRP £18.99
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Services marketing : integrating customer focus across the firm
Author: Wilson, Alan Publisher: McGraw-Hill Education (UK) Ltd
Format: Paperback
Published:
07/10/2020
ISBN/EAN: 9781526847805
Dewey: 658.812
3 in Stock Need More ?
RRP £57.99
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Selling and sales management.
Author: Jobber, David Publisher: Pearson Education
Format: Ebook
Published:
16/04/2019
ISBN/EAN: 9781292205052
Dewey: 658.81
Available on VLeBooks
£301.44
OCR customer serviceNVQ level 2
Author: Pilbeam, Sarah Publisher: Hodder Education
Format: Paperback
Published:
25/04/2012
ISBN/EAN: 9781444151503
Dewey: 658.812
Out of Print
Apprenticeship Customer Service Practitioner Level 2 ActiveBook Kindle Edition. : Level 2
Author: Stewart, Lambert Publisher: Pearson Education
Format: Ebook
Published:
07/12/2018
ISBN/EAN: 9781292279763
Dewey: 658.812
Available on VLeBooks
£131.94
5 star service : how to deliver exceptional customer service
Author: Heppell, Michael Publisher: Pearson Business
Format: Paperback
Published:
15/09/2015
ISBN/EAN: 9781292100203
Dewey: 658.812
2 in Stock Need More ?
RRP £12.99
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BTEC business level 2 assessment guideUnit 5,: Sales and personal selling : Unit 5 : Sales and Personal Selling
Author: Gunn, Ian Publisher: Hodder Education
Format: Paperback
Published:
26/04/2013
ISBN/EAN: 9781444186864
Dewey: 658.81
Out of Print
5 star service : how to deliver exceptional customer service
Author: Heppell, Michael Publisher: Prentice Hall Business
Format: Paperback
Published:
11/05/2010
ISBN/EAN: 9780273734383
Dewey: 658.812
Replaced By: 9781292100203
Title Replaced
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Managing customer experience and relationships : a strategic framework
Author: Peppers, D Publisher: John Wiley & Sons Inc
Format: Laminated
Published:
07/12/2016
ISBN/EAN: 9781119236252
Dewey: 658.812
Replaced By: 9781119815334
Scoring points : how Tesco continues to win customer loyalty
Author: Hunt, Terry Publisher: Kogan Page Ltd
Format: Paperback
Published:
03/08/2008
ISBN/EAN: 9780749453381
Dewey: 658.8120941
Usually dispatched within 4 weeks
Effective customer care
Author: Wellington, Pat Publisher: Kogan Page Ltd
Format: Paperback
Published:
03/06/2010
ISBN/EAN: 9780749459970
Dewey: 658.812
Usually dispatched within 4 weeks
Selling and sales management
Author: Jobber, David Publisher: Financial Times Prentice Hall
Format: Paperback
Published:
26/04/2012
ISBN/EAN: 9780273762652
Dewey: 658.81
Replaced By: 9781292205021
Title Replaced
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Service Operations Management: Improving Service Delivery
Author: Johnston Publisher: Pearson Education
Format: Ebook
Published:
26/10/2020
ISBN/EAN: 9781292098029
Dewey: 658.812
Available on VLeBooks
£265.44
Customer service for dummies
Author: Leland, Karen Publisher: John Wiley & Sons Inc
Format: Paperback
Published:
12/05/2006
ISBN/EAN: 9780471768692
Dewey: 658.812
Out of Print
Meeting customer needs
Author: Smith, Ian Publisher: Butterworth-Heinemann Ltd
Format: Paperback
Published:
01/10/2003
ISBN/EAN: 9780750659840
Dewey: 658.812
Stock expected by 06/07/2022
RRP £38.99
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Level 2 Customer Service Practitioner: Apprenticeship Training Manual
Author: Publisher: City & Guilds
Format: Loose-leaf
Published:
02/08/2017
ISBN/EAN: 9780851933863
Dewey: 658.812
2 in Stock Need More ?
RRP £30.00
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Customer service. : NVQ Level 2
Author: Pilbeam, Sarah Publisher: Hodder
Format: Ebook
Published:
30/03/2012
ISBN/EAN: 9781444157444
Dewey: 658.812
Available on VLeBooks
£24.99
The big book of customer service training games : quick, fun activities for customer service reps, salespeople, and anyone else who deals with customers
Author: Carlaw, Peggy Publisher: McGraw-Hill Professional
Format: Paperback
Published:
16/10/1998
ISBN/EAN: 9780070779747
Dewey: 658.812
Stock expected by 08/07/2022
RRP £20.99
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Raving fans : a revolutionary approach to customer service
Author: Blanchard, Kenneth Publisher: HarperCollins
Format: Paperback
Published:
15/06/1998
ISBN/EAN: 9780006530695
Dewey: 658.812
500+ in Stock Need More ?
RRP £8.99
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