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Image for Mapping experiences : a complete guide to customer alignment through journeys, blueprints, and diagrams

Mapping experiences : a complete guide to customer alignment through journeys, blueprints, and diagrams

Paperback / softback 30 Nov 2020
Publisher O'Reilly Media
ISBN: 9781492076636
Dewey: 658.812
£33.74
RRP £44.99 Save 25%
5 in Stock
Image for The spin selling fieldbook

The spin selling fieldbook

Paperback / softback 31 Jul 1996
ISBN: 9780070522350
Dewey: 658.81
£20.79
RRP £25.99 Save 20%
4 in Stock
Image for The frictionless organization : deliver great customer experiences with less effort

The frictionless organization : deliver great customer experiences with less effort

Hardback 21 Jun 2022
ISBN: 9781523000142
Dewey: 658.812
£22.46
RRP £29.95 Save 25%
7 in Stock
Image for Think human : the customer experience revolution in the digital age

Think human : the customer experience revolution in the digital age

Paperback / softback 3 Jan 2024
Publisher Kogan Page Ltd
ISBN: 9781398614529
Dewey: 658.812
£18.69
RRP £21.99 Save 15%
7 in Stock
Image for Successful large account management : how to hold on to your most important customers and turn them into long-term assets

Successful large account management : how to hold on to your most important customers and turn them into long-term assets

Paperback / softback 3 Jun 2011
Publisher Kogan Page Ltd
ISBN: 9780749462901
Dewey: 658.812
£25.49
RRP £29.99 Save 15%
4 in Stock
Image for The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

Hardback 19 Mar 2020
ISBN: 9781119624615
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
6 in Stock
Image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

Hardback 16 Dec 2011
ISBN: 9780071786973
Dewey: 658.812
£32.79
RRP £40.99 Save 20%
2 in Stock
Image for Selling from your comfort zone : the power of alignment marketing

Selling from your comfort zone : the power of alignment marketing

Paperback / softback 26 Jul 2022
ISBN: 9781523001620
Dewey: 658.81
£13.49
RRP £17.99 Save 25%
6 in Stock
Image for Pricing strategies : harvesting product value

Pricing strategies : harvesting product value

Paperback / softback 24 Feb 2023
ISBN: 9781526494412
Dewey: 658.816
£46.74
RRP £54.99 Save 15%
6 in Stock
Image for Relationship marketing : exploring relational strategies in marketing

Relationship marketing : exploring relational strategies in marketing

Paperback / softback 31 Mar 2011
ISBN: 9780273737780
Dewey: 658.812
£66.59
RRP £73.99 Save 10%
1 in Stock
Image for Customer success : how innovative companies are reducing churn and growing recurring revenue

Customer success : how innovative companies are reducing churn and growing recurring revenue

Hardback 19 Apr 2016
ISBN: 9781119167969
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock
Image for From impossible to inevitable : how SaaS and other hyper-growth companies create predictable revenue

From impossible to inevitable : how SaaS and other hyper-growth companies create predictable revenue

Hardback 9 Jul 2019
ISBN: 9781119531692
Dewey: 658.81
£18.75
RRP £25.00 Save 25%
5 in Stock
Image for The human experience : how to make life better for your customers and create a more successful organization

The human experience : how to make life better for your customers and create a more successful organization

Paperback / softback 2 Feb 2023
ISBN: 9781399401739
Dewey: 658.812
£16.00
RRP £20.00 Save 20%
4 in Stock
Image for The customer rules : the 39 essential rules for delivering sensational service

The customer rules : the 39 essential rules for delivering sensational service

Paperback / softback 7 Mar 2013
Publisher Profile Books Ltd
ISBN: 9781781251225
Dewey: 658.812
£9.74
RRP £12.99 Save 25%
5 in Stock
Image for Customer experience for dummies

Customer experience for dummies

Paperback / softback 20 Jan 2015
Publisher For Dummies
ISBN: 9781118725603
Dewey: 658.812
£13.49
RRP £17.99 Save 25%
2 in Stock
Image for Digital customer service : transforming customer experience for an on-screen world

Digital customer service : transforming customer experience for an on-screen world

Hardback 3 Sep 2021
ISBN: 9781119841906
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
4 in Stock
Image for The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping

The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping

series De Gruyter Business Playbooks
Paperback / softback 12 Oct 2020
Publisher De Gruyter
ISBN: 9783110641110
Dewey: 658.812
£24.80
RRP £31.00 Save 20%
4 in Stock
Image for Hug your customers : love the results

Hug your customers : love the results

Paperback / softback 4 Mar 2004
Publisher Penguin Books Ltd
ISBN: 9780141015224
Dewey: 658.812
£9.74
RRP £12.99 Save 25%
2 in Stock
Image for The customer service solution : managing emotions, trust, and control to win your customer's business

The customer service solution : managing emotions, trust, and control to win your customer's business

Hardback 16 Aug 2013
ISBN: 9780071809931
Dewey: 658.812
£25.59
RRP £31.99 Save 20%
5 in Stock
Image for The customer copernicus : how to be customer led

The customer copernicus : how to be customer led

Paperback / softback 17 May 2021
Publisher Routledge
ISBN: 9780367564636
Dewey: 658.812
£25.49
RRP £29.99 Save 15%
5 in Stock
Image for Practical Salesforce Architecture : Understanding and Deploying the Salesforce Ecosystem for the Enterprise

Practical Salesforce Architecture : Understanding and Deploying the Salesforce Ecosystem for the Enterprise

Paperback / softback 20 Oct 2023
Publisher O'Reilly Media
ISBN: 9781098138288
Dewey: 658.812
£33.74
RRP £44.99 Save 25%
5 in Stock
Image for Developing Data Migrations and Integrations with Salesforce : Patterns and Best Practices

Developing Data Migrations and Integrations with Salesforce : Patterns and Best Practices

Paperback / softback 19 Dec 2018
Publisher Apress
ISBN: 9781484242087
Dewey: 658.812
£43.99
RRP £54.99 Save 20%
5 in Stock
Image for Digital human : the fourth revolution of humanity includes everyone

Digital human : the fourth revolution of humanity includes everyone

Hardback 11 May 2018
ISBN: 9781119511854
Dewey: 658.812
£21.24
RRP £24.99 Save 15%
2 in Stock
Image for Service design for business : a practical guide to optimizing the customer experience

Service design for business : a practical guide to optimizing the customer experience

Hardback 22 Jan 2016
ISBN: 9781118988923
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
2 in Stock
Image for Managing customer experience and relationships : a strategic framework

Managing customer experience and relationships : a strategic framework

series Wiley Corporate F&a Series
Hardback 13 Jun 2022
ISBN: 9781119815334
Dewey: 658.812
£63.75
RRP £75.00 Save 15%
2 in Stock
Image for Call Centers For Dummies

Call Centers For Dummies

Paperback / softback 17 Sep 2010
Publisher For Dummies
ISBN: 9780470677438
Dewey: 658.812
£14.24
RRP £18.99 Save 25%
3 in Stock
Image for An introduction to service design : des[i]gn[i]ng the [i]nv[i]s[i]ble

An introduction to service design : des[i]gn[i]ng the [i]nv[i]s[i]ble

Paperback / softback 17 May 2018
ISBN: 9781472572585
Dewey: 658.812
£30.39
RRP £37.99 Save 20%
3 in Stock
Image for Perfect phrases for customer service

Perfect phrases for customer service

series Perfect Phrases Series
Paperback / softback 16 Jan 2011
ISBN: 9780071745062
Dewey: 658.812014
£10.39
RRP £12.99 Save 20%
2 in Stock
Image for The thank you economy

The thank you economy

Hardback 1 Mar 2011
Publisher Harper Business
ISBN: 9780061914188
Dewey: 658.812
£20.00
RRP £25.00 Save 20%
1 in Stock
Image for Sales presentations for dummies

Sales presentations for dummies

Paperback / softback 6 Nov 2015
Publisher For Dummies
ISBN: 9781119104025
Dewey: 658.8106
£13.49
RRP £17.99 Save 25%
2 in Stock
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