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Customer Update Monday 30th March 2020 & Supporting you through Coronavirus

Browns Operations Update Monday 30th March 2020

Further to the changing situation & government advice, our main warehouse which is the largest UK stock holding of books in the UK, will also temporarily close from Tuesday 31st March. Therefore we will be unable to dispatch any physical books/multimedia until the warehouse is able to re-open.

We are still here and all online!

Customer Care, Website, Marketing, Selectors, Accounts, IT & Senior Management are all working remotely!

The brownsbfs.co.uk website & ebook platform vlebooks.com are fully operational providing full access to our eBook content.

All orders for physical books can be placed and will be collated and dispatched when we re-open the warehouse. The warehouse teams and buyers will be ensuring all order requests placed in this period are secured and fulfilled as priority when we return to dispatching.

Serviced, Direct, Parent & Student Orders – Deliveries On Hold

Any orders for servicing will be held and released for processing when we are able to open the operations department.

Any direct orders ready to pick will hopefully be dispatched on Monday 30th March for delivery this week. Orders from Tuesday 31st March will be collated and fulfilled as soon as we can re-open the warehouse.

Get in Touch!

Our entire Customer Care Team are available on our LIVE CHAT on brownsbfs.co.uk and on e-mail enquiries@brownsbfs.co.uk.

We are also happy to call you! send a message through any of our platforms with a contact number and we will call you back.

Don’t forget to keep in touch on our twitter & social media @brownsbfs

VleBooks & Home Learning

Via our VleBooks platform students can access 1.5 million eBooks at home. Providing access online to your Library, Classroom & Research titles.

Integrate with Office 365, Google, RM unify, OpenAthens and Shibboleth for easy deployment. Immediate set-up directly with one of our Customer Care Advisors at enquiries@brownsbfs.co.uk or live chat on www.brownsbfs.co.uk

eBook Licences Upgrade to Unlimited on VleBooks!

For participating publishers, all owned & new eBook licences will transfer to unlimited access until the end of June. At the end of this agreement, the licences will revert to their current model. The agreements have been made with over 150 publishers so far!

For more details

Continued Support

We want to thank you for your valued custom and support for our family owned business which has been trading for 39 years!

Your choice to use Browns Books for Students as your supplier in these challenging times will ensure we continue to trade for many years to come.

Thank you to our amazing team who are available to support you with our solutions and services remotely.

Kind regards