Public service accountability: rekindling a debate

How we manage public services and hold them to account is critically important.

Yet austerity, recent changes to accountability frameworks, and the loss of the Audit Commission have created a huge deficit in our understanding of how well services are delivered.

The time is thus right to re-examine the state of our vital public services, as well as how we can make them more accountable.

This book reopens the debate on what accountability means and provides unique insights into an increasingly complex organizational landscape.

It presents a new and innovative way of evaluating public services that should be of use to academics and public servants alike.