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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Best Practice Guide for Customer Service Professionals

Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business

Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service

The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow

The Thank You Economy

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Customer Communities : Engage and Retain Customers to Build the Future of Your Business

Lean Customer Development : Building Products Your Customers Will Buy

A diamond in the rough : Over a 100 specific tips to build a strong customer culture

B2B Customer Experience : A Practical Guide to Delivering Exceptional CX

The Customer-Base Audit : The First Step on the Journey to Customer Centricity

The Experience : The 5 Principles of Disney Service and Relationship Excellence

The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations

Uncommon Service : How to Win by Putting Customers at the Core of Your Business

Thinking in Services : Encoding and Expressing Strategy through Design

The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline

Creating Superfans : How To Turn Your Customers Into Lifelong Advocates

Customer Care Excellence : How to Create an Effective Customer Focus

Unleashing Excellence : The Complete Guide to Ultimate Customer Service

Finishing Touch, The : How to Build World-Class Customer Service

Winning on Purpose : The Unbeatable Strategy of Loving Customers

Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism

Customer Capitalism

What's the Secret? : To Providing a World-Class Customer Experience

Humanizing Big Data : Marketing at the Meeting of Data, Social Science and Consumer Insight

Customers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation

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