Total Quality Learning (New ed)

Highly successful in hardback and now available in paperback, Total Quality Learning will help students of management, management trainers and line managers to develop the ability to assess and improve their management skills.The book demonstrates that by developing a parallel approach to learning and innovation the very substance of business can be transformed.

The fundamental disciplines of production and marketing, finance and human resource management can be recast so that the whole of an individual business can be learning and innovating simultaneously.

Out of such total learning arises true quality and commercial success.Lessem, who has developed the first truly integrated approach to individual and organizational learning:* Introduces key management and leadership skills* Maps the route to individual self-improvement* Uses charts and checklists to help managers assess and improve their management skills.