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Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People

Exceptional Customer Experience : Design a Customer-Focused Strategy to Increase Engagement and Sales

Exceptional Customer Experience : Design a Customer-Focused Strategy to Increase Engagement and Sales

Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People

Quality Customer Service for Front Line Staff

Profitable Customers : How to Identify, Develop and Keep Them

CUSTOMER CARE

Consult Your Customers : How to Achieve Continuous Sales Success

101 WAYS TO BOOST CUSTOMER SATISFACTION`

Customer-driven Marketing : The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement

Customer Relationship Marketing

How to be Better at Customer Care

UP CLOSE AND PERSONAL

The Invisible Customer

CUSTOMER CARE 3RD EDITION

Scoring Points : How Tesco is Winning Customer Loyalty

Successful Customer Relationship Marketing : New Thinking, New Strategies, New Tools for Getting Closer to Your Customers

How Come You Can't Identify Your Key Customers? : The Essential Guide to Key Account Selection

The Customer Service Workbook

Customer Care Excellence : Create an Effective Customer Service Strategy

Up Close and Personal? : Customer Relationship Marketing @ Work

The Customer Management Scorecard : Managing CRM for Profit

CRM Project Management : Building Realistic Expectations and Managing Risk

Why CRM Doesn't Work : How to Win by Letting Customers Manage the Relationship

Cheap : The Real Cost of the Global Trend for Bargains, Discounts and Consumer Choice

Amaze Your Customers! : Creative Tips on Winning and Keeping Your Customers

Scoring Points : How Tesco Continues to Win Customer Loyalty

Different Thinking : Creative Strategies for Developing the Innovative Business

Customer Care Excellence : How to Create an Effective Customer Focus

Key Account Management in Financial Services : Tools and Techniques for Building Strong Relationships with Major Clients

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