Change management action kit

This guide to managing change contains tools and techniques to help managers bring about change that will have long-lasting effect.

Critically assessing the various paths to implementing change, whether business process re-engineering, Total Quality Management or a variety of individual techniques, this book helps managers decide which is the best, and most appropriate, course of action for them to take.

Illustrated throughout, the book gives details on the purpose, method of operation and success rate for the most popular change management tools currently being used by organizations.