Neumann: Investing in Human Capital in the Financial Services Industry

At a time when the financial services sector is undergoing a period of dynamic change, the way ahead lies in nurturing human capital. Those who create a climate that sustains human capital will achieve competitive advantage; those who fail to will falter. What is the industry doing to ensure a supply of the best people for the job? What are the people factors that count? What are the future trends?

This comprehensive and stimulating new report reveals the answers. Drawing on extensive interviews with senior managers across the industry in Europe and North America, this report explores the key human capital issues facing the sector. Through detailed case studies, it offers a unique insight into current and best practice, so you can learn the best ways of recruiting, developing, rewarding and retaining the best people to build your organisation for the future.

Contents include:

• Under the financial services umbrella things are really very different
• Super specialists, new entrants and cool places to work

• Creating the next generation of employees

• Case studies

• Europay
• Banco Commercial Portugues
• Bristol & West
• IBJ Whitehall
• Zurich Financial Services
• Citibank
• Banco Santander

• Developing human capital - how 15 nations are meeting the challenge