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Image for Case Studies in Speech Analytics

Case Studies in Speech Analytics

Gallino, Jeffrey

Part of the Springerbriefs in Electrical and Computer Engineering / Springerbriefs in Speech Technology series

See all formats and editions

This is a non-technical introduction to speech analytics for speech technology professionals.

It includes case studies from companies such as Microsoft, HSBC, British Gas, and Time Warner Cable, among others.

The material is especially appropriate for professionals in call centers as well as for speech software developers and managers responsible for managing customer interaction analysis, and marketing analysis based on customer feedback.

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Product Details

Publisher/Imprint Springer-Verlag New York Inc.

ISBN/Ean1441996036 / 9781441996039

FormatPaperback

Published12/08/2011

Country of PubUnited States

Pages100 pages, 15 black & white illustrations

Dimensions155 x 235 mm

ReadershipProfessional & Vocational Learn More

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