Knowledge Management : Modeling and Managing the Knowledge Process

Knowledge Management (KM) is suddenly one of the biggest buzzwords in the IT industry.

Going one step beyond business process, which catalogues what workers have done, KM lets corporations collect, organize, and share what workers have learned on the job.

A number of leading companies have employed the method including Caterpillar, Shell and Coca Cola.

This text explains KM concepts and methods in plain English, translating technical jargon.

It then elucidates modelling, measuring, and management techniques for the technical audience responsible for implementing it.

Some key areas of coverage are: modelling process; self-adaptive organizations; language basics; knowledge fields; business design/redesign; computer-aided change and learning.

A CD-ROM is included which contains a demonstration version of Paradigm Plus, additional workflow software, and examples and derivations to support those given in the book.