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Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente Forum Dienstleistungsmanagement

Kundenintegration : Forum Dienstleistungsmanagement

Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement

Customer Experience : Forum Dienstleistungsmanagement

Electronic Services : Dienstleistungsmanagement Jahrbuch 2002

Dienstleistungscontrolling : Forum Dienstleistungsmanagement

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Servicetransformation : Entwicklung vom Produktanbieter zum Dienstleistungsunternehmen. Forum Dienstleistungsmanagement

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Gestaltung des Wandels im Dienstleistungsmanagement : Band 1: Innovationsperspektive – Digitalisierungsperspektive – Nachhaltigkeitsperspektive

Service Business Development: Band 2. Methoden - Erlosmodelle - Marketinginstrumente

Kunstliche Intelligenz im Dienstleistungsmanagement : Band 1: Geschaftsmodelle – Serviceinnovationen – Implementierung

Wertschopfungsprozesse bei Dienstleistungen : Forum Dienstleistungsmanagement

Service Business Development : Band 2. Methoden – Erlosmodelle – Marketinginstrumente

Kunstliche Intelligenz Im Dienstleistungsmanagement: Band 2: Einsatzfelder - Akzeptanz - Kundeninteraktionen

Interaktive Wertschopfung durch Dienstleistungen : Strategische Ausrichtung von Kundeninteraktionen, Geschaftsmodellen und sozialen Netzwerken. Forum Dienstleistungsmanagement

Automatisierung und Personalisierung von Dienstleistungen : Konzepte – Kundeninteraktionen – Geschaftsmodelle

Automatisierung Und Personalisierung Von Dienstleistungen: Methoden - Potenziale - Einsatzfelder. Band 2

Kunstliche Intelligenz Im Dienstleistungsmanagement: Band 1: Geschaftsmodelle - Serviceinnovationen - Implementierung

Dienstleistungen 4.0 : Konzepte – Methoden – Instrumente. Band 1. Forum Dienstleistungsmanagement

Dienstleistungen 4.0 : Geschaftsmodelle - Wertschopfung - Transformation. Band 2. Forum Dienstleistungsmanagement

Smart Services : Band 3: Kundenperspektive – Mitarbeiterperspektive – Rechtsperspektive

Smart Services: Band 3: Kundenperspektive - Mitarbeiterperspektive - Rechtsperspektive

Gestaltung Des Wandels Im Dienstleistungsmanagement: Band 1: Innovationsperspektive - Digitalisierungsperspektive - Nachhaltigkeitsperspektive

Gestaltung des Wandels im Dienstleistungsmanagement : Band 2: Kundenperspektive – Anbieterperspektive – Mitarbeiterperspektive

Dienstleistungsnetzwerke : Dienstleistungsmanagement Jahrbuch 2003

Service Value als Werttreiber : Konzepte, Messung und Steuerung Forum Dienstleistungsmanagement

Smart Services: Band 2: Geschaftsmodelle - Erlosmodelle - Kooperationsmodelle

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