Process reengineering in action

This text gives practical advice on one of the key management topics of the 1990s.

It shows how process re-engineering results from innovating and changing - innovating the way work is done and changing the way people work together to get it done.

Using a straight-forward step-by-step approach, this guide contains checklists, informative illustrations and detailed action plans.

Designed for any manager wanting to bring about change, this book comes complete with reproducible forms and worksheets, and includes details on evaluating the costs, and benefits, of re-engineering.